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Refund Policy — GuruIPTV

Last updated: May 31, 2026

At Guru IPTV, we stand behind the quality of our service. If you are not satisfied, our refund policy is designed to be fair and transparent.

1. 7-Day Refund Guarantee

We offer a 7-day money-back guarantee on all new subscriptions. If you are not completely satisfied with our IPTV service within the first 7 days of purchase, you may request a full refund — no questions asked.

2. Eligibility for Refund

  • The refund request must be made within 7 days of the original purchase date.
  • The subscription must be a new purchase (renewals and re-subscriptions are not eligible).
  • Refunds are not available if you have used more than 50% of a monthly subscription period.
  • Free trial periods are not eligible for refunds.
  • Refunds will not be issued if you are in violation of our Terms of Service.

3. How to Request a Refund

To request a refund, contact us within 7 days of purchase via:

Please include your order number or registered email address. We will process your refund within 5–10 business days to your original payment method.

4. Non-Refundable Situations

  • Subscription renewals and repeat purchases
  • Requests made after the 7-day window
  • Service disruptions caused by your internet connection or device
  • Accounts found to be in breach of our Terms of Service
  • Partial months remaining on annual subscriptions beyond the 7-day period

5. Chargebacks

We ask that you contact us before initiating a chargeback with your bank or payment provider. Fraudulent chargebacks may result in permanent account suspension. We are always happy to resolve issues directly and promptly.

6. Service Issues

If you experience persistent technical issues (buffering, channel outages, login problems), please contact our support team before requesting a refund. In many cases, issues can be resolved quickly. We may offer a free extension of your subscription as an alternative to a refund.

7. Changes to This Policy

We reserve the right to modify this refund policy at any time. Changes will be effective immediately upon posting to this page. Your continued use of our services constitutes acceptance of the updated policy.

8. Contact Us

For refund requests or policy questions, reach us at [email protected] or WhatsApp +1 (938) 800-0089.